About Barri Rafferty

Barri Rafferty is CEO of Ketchum, one of the world’s top communication firms, with offices and affiliates in 130 markets in more than 70 countries. Barri leads Ketchum’s Global Leadership Council to guide the strategy, client service and performance of the agency.

Outside of Ketchum, she participates in a number of groups including the sustainability task-force for the World Economic Forum and is a member of Arthur W. Page Society Page Up program. Rafferty sits on the board of StepUp, an organization with the mission of empowering girls from under-resourced communities to become confident, college-bound, and career focused and she is also a member of the governing body of OmniWomen, Omnicom’s Leading Women’s Network, for which she holds quarterly panel discussions featuring prominent women. She is the recipient of the Plank Center Milestones in Mentoring Award.

Barri is a graduate of Boston University (M.A) and Tulane University and enjoys watching soccer, volleyball, and dance – especially when her son and daughter are involved! Connect with her on Twitter: @barrirafferty

Author Archive | Barri Rafferty

What an African Safari Can Teach You About Client Service

I began the year thinking a lot about client service, but little did I know that a safari in Tanzania would further reinforce and expand upon those beliefs. I can’t say that I’ve ever taken a trip, personal or professional, that has made me reflect on what turns out to be innumerable parallels between providing platinum service to clients and differentiated hospitality to guests.

When traveling in this environment specifically, you are fully reliant on the expertise of others to get from place to place, maintain your safety and find your next meal. While the examples may differ, my experience taught me that the key tenets of client service in practice can be transferred from the hospitality business to the consulting business. Here are a few ways how…

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How will we better serve each other in 2018?

Today is my first day as CEO of Ketchum, and I’m incredibly excited to take on this role. It’s an honor to lead Ketchum. It’s a special agency and a place I have chosen to work for more than 20 years. Our talent continually drives me to be the best leader I can be, and to find ways to better serve our clients and my colleagues.  Their passion and dedication to servicing our clients always comes through at the top of our employee surveys.

Before leaving on a long-scheduled “bucket list” family vacation to start the year, I reached out to our network of colleagues to share a few words of advice on how they can cultivate their own talent, some of which I will share with you here so you can learn a little bit more about me, and what I believe is most important…

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From Politics to Retail, Diversity to Harassment, Sleep to Power: In 48 Hours, Fortune MPW Covers It All

Fortune’s annual Most Powerful Women Summit is both thought provoking and motivational. The networking is unparalleled but, the truth is, the broad range of topics is what keeps me coming back each year. The conference alternates locations between California and Washington, D.C. each year, and being in our capital gave it a different vibe. Senator Amy Klobuchar kicked us off by reminding attendees how women have to go where it is uncomfortable to go to make true progress, and that collaboration among our elected officials can make a difference.

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My Travels Reveal Six Communications Trends

In recent months, I’ve spent a lot of time with an array of clients in various parts of the world. We talked in detail about the state of their business, the business world at large and the evolution of the communications function. Our conversations revealed six communications trends vital for today’s business climate.

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Prepare to Launch: Meet the Next Generation of PR Leaders

 

Our industry has been facing a diversity crisis. In recent years, there have been countless panel discussions, debates and articles chronicling the challenges we face in ensuring our agencies and our in-house teams are reflective of the consumers with which we are engaging. This means diversity of all types: gender, ethnicity, age, religious background, sexual orientation. Employing a diverse workforce is critically important, and I imagine these conversations will continue to dominate until our industry makes significant shifts in the right direction.

While gender and ethnic diversity must remain our industry’s biggest priority, it also is critical to consider types of diversity that are less easy to see, like diversity of thought, diversity of ideas and diversity of experience. Just a few weeks ago, in Cannes, Ketchum and Fast Company released the results of a study on creativity, in which a diversity of life and work experience rose to the top of factors impacting the creation and selection of ideas. This insight reinforces the need to take a more holistic look at diversity and inclusion as we strive to be a model for other industries and for society at large. Diversity – of all types – is not just a nice-to-have but a must-have to ensure we’re not operating in a creative echo chamber.

This is why I am tremendously proud to see that our latest class of summer fellows – who are now about halfway through their internship program with us – come from such diverse backgrounds. And their ideas show it.

Now, I am a firm believer that diversity doesn’t just happen by accident – it requires a concerted effort to break out of deep-rooted, yet antiquated, recruitment practices. Due to unconscious bias, companies are unwittingly narrowing their talent pools, leading them to hire people who have similar backgrounds, skills and even personalities, instead of finding candidates with unique qualifications that challenge the status quo.

So our by-design method for hiring summer fellows, LaunchPad, seeks to remove unconscious bias from the equation by inviting applicants to join an interactive online game and showcase their creative prowess without providing any identifying information. Not only is it an immersive experience for fellows candidates, which gives them a look into agency life, but because it is a “blind audition,” it gives us a chance to look beyond their résumés, their field of study and their demographics to evaluate them on their ideas.

As a result, LaunchPad led to a 17 percent increase in ethnic diversity of our summer fellows year-over-year, and of this year’s class of talented fellows across North America, 25 percent are considered non-traditional hires – as in, they don’t have any previous PR internship experience. Additionally, 15 percent are studying fields outside of the traditional PR and communications sphere – including majors like information science, psychology, marketing, business analytics, sociology, international relations, entrepreneurship, political science and economics. With such a diverse range of backgrounds, we are able to offer our clients added skills beyond what they’d expect of a PR firm – and our fellows gain important experience in the communications field that they will apply in the next phase of their careers, whether that be heading back to school, into a new field or a full-time role at Ketchum.

The one thing this group is missing, however, is a high enough percentage of men. As an industry, I strongly believe we will be minimized if we become what many deem a “pink-collar” job, and I hope the next iteration of our LaunchPad program and other efforts we undertake can help us attract more men to the field.

I’m incredibly optimistic about the possibilities LaunchPad provides for Ketchum as it strives to become more diverse – in every aspect of the word. As an avid proponent of reverse mentoring, I also look forward to learning from our summer fellows and seeing how they apply their unique backgrounds in our business.

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Prepare to Launch: Meet the Next Generation of PR Leaders

Our industry has been facing a diversity crisis. In recent years, there have been countless panel discussions, debates and articles chronicling the challenges we face in ensuring our agencies and our in-house teams are reflective of the consumers with which we are engaging. This means diversity of all types: gender, ethnicity, age, religious background, sexual orientation. Employing a diverse workforce is critically important, and I imagine these conversations will continue to dominate until our industry makes significant shifts in the right direction.

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Adapting to Change Can Be a Slippery Slope

When you ski the conditions are often fleeting. It may start off sunny and end up snowy; the snow conditions can be powder at the top and slush at the bottom; the light goes from bright to flat, and the wind can pick up at any time. I recently went skiing in Utah with a group of 11 skiers ranging in age from 14 to 77.  Here is what I observed, and how each lesson can impact your performance in the workplace.

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WEF: The Future of Tech Looks Bright

My tablet possesses processing power equivalent to 5,000 desktop computers from 30 years ago. The average adult in the U.S. consumes more than 10 hours of digital media per day. Sensors are connecting the physical world to virtual networks. AI software is engaging us daily under the names Alexa, Siri, Cortana and Google Home. Since the World Economic Forum introduced the concept of the Fourth Industrial Revolution at Davos last year, I’ve noticed tremendous leaps in the technology that’s already a part our daily lives, and the innovations that are just around the corner.

Here are a few of the big tech trends making waves in Davos this year:

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WEF: A 100-Year Life, Well-Lived

My husband’s grandmother is nearing 102 years of age, and a colleague just celebrated her grandfather’s 100th birthday. Reaching this age used to seem like a pipe dream, but as living beyond 100 becomes more common, I’ve found myself, and my social circle, discussing what this trend will mean for us and our children. Will our quality of life improve as our longevity increases? What lifestyle changes should we be making now to improve our odds of living healthy later?

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It’s Time to Close the Gap Between What Leaders Say and What They Do

The Annual Meeting of the World Economic Forum has begun and this year there is an extraordinarily timely theme: responsive and responsible leadership.

Amid the growing discontent of the world’s citizens with corporate and government leaders, we are on the verge of a transformation with respect to who leaders are and how they lead. For leaders, there is also the question of how to be effective while ensuring they are heard.

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