About David Gallagher

As a Senior Partner, CEO of Ketchum’s European operations and Chairman of the London office, David Gallagher brings more than 20 years of public relations experience, both as a client and as a senior agency adviser, to some of the world’s leading brands and companies. Interested in PR, politics, Texas Longhorns and life with two labradoodles. Follow him on Twitter @TBoneGallagher.

Author Archive | David Gallagher

Ten Good Reasons To Be Happy About The PR Agency Business

It’s customary at industry association events to discuss issues of common concern – the rising power of procurement, the threat of other marketing disciplines and questions about where growth will come from and which industries to specialize in.  It’s easy to define our common interests by our common challenges, and there is of course tremendous value in finding common ground through national associations and ICCO.

But I am by nature an optimist, and I’d prefer to focus on the reasons we have to celebrate our business and to discuss how we can continue to develop our industry in a way that benefits our people, our clients and our own personal aspirations.

In fact I’m so optimistic, so encouraged by what I’ve seen in my meetings around the world, that I can think of ten reasons to be happy in the PR consultancy business today.

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Back To Now: Grading ‘Agency of the Future’ Predictions From 2006

Among the more interesting items discovered in my annual year-end clean-up of old files, documents and correspondences: notes for a talk given at the UK PRCA annual conference in 2006 during which I tried to predict the ‘ideal agency of the future.’ 

This is not to be confused with a recent PRCA conference on the Future of PR, certainly a better source of prognostication for the industry than my meager slides from seven years ago; even so, it’s mildly entertaining to look back at the predictions and assess our progress against them.  

And like anyone making public predictions would, I hedged. Rather than saying what I thought would happen, I listed five things that I thought should happen. 

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Issues and Crises: Lessons from the field

The difference between an issue and a crisis is not subtle.

Issues prevent us from getting a good night’s sleep and may, when particularly acute, demand our full undivided attention. Bad press from a product recall, the market’s rejection of management’s latest strategic plan, or a threatening piece of regulation; these are issues all too familiar to those of us in PR and, with millions of dollars at stake, can be very serious stuff. Issues and their mitigation shape our reputation as brands, companies or even industries, and deserve our careful consideration, due diligence in planning and occasionally, swift intervention or response.

A crisis is a different beast altogether. More than simply an ‘issue on steroids’ or a particularly nasty problem, a crisis threatens our very existence. In a crisis, lives are at stake or have already been lost. Crisis management is not so much a matter of image or reputation, but one of survival.

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The PR Professional’s Guide To Post-Election Analyses: Four Things To Look For

Remember how the 2008 US presidential election gave birth to a number of topics that filled PR seminars and ‘thought leadership’ content for months, if not years, afterward?

It was hard to get more than three PR people together in a hotel conference room without one claiming to have invented crowd-sourced campaign content, like the Hope poster, or unleashing the power of owned (versus paid or earned) media content, like Sarah Palin’s Facebook posts, or unlocking the doors to massive youth engagement through micro targeting and clever graphic design.

Elections, like the Olympics or major oil spills or Arab Springs, are like Thanksgiving at my grandmother’s: the leftovers far outlast the meal, often with diminishing quality. And yet we PR peeps – never ones to let possible lessons learned go unappreciated – gobble them up like turkey and pie.

So what can we expect from the Mega-Billions 2012 Election Extravaganza?

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Five Ways For The PR/Marketing Community To Change The World

As much as world change may be about politics or economics, at its heart it is a creative proposition. It’s about insight, engagement and persuasion. It’s about ideas that are imagined, communicated and delivered in ways that move individuals, communities and whole societies to stop, start or change the way they think and act.

It’s about selling.

And while the currency – time, energy, money – changes from issue to issue, the fundamentals of the transactions remain constant: one party inspires another to realize a better world.  And to act.

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Two Steps Forward, One Step Back

Two steps forward, one step back.

That’s how it often feels in some communications departments today. You get most of the budget you need, but not all. You’re able to establish a firm ROI on your recent campaign, but someone on the board still wants to know the advertising equivalent. Or you establish reputation as a core pillar of the overall corporate strategy, only to have the CEO pursue it half-heartedly – or less.

This is the third trend of the recent European Communications Monitor (ECM) – the difficulty in fully aligning business strategy with communications processes and capacity.

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Why ‘Polyphony’ May Be The New Black In Communications

This is this first of a five part series on the European Communications Monitor (ECM), sponsored by Ketchum.  The ECM is one of the largest surveys of communications professionals in the world, run by the European Public Relations Education and Research Association (EUPRERA), the European Association of Communication Directors (EACD) and Communication DirectorMagazine, drew data from more than 2000 participants in 42 countries.

Few professions embrace fashionable jargon like PR.
We leverage, synergize and optimize like nobody’s business. We look for paradigm shifts and win-win scenarios while socializing the next big idea, occasionally settling for low-hanging fruit or double-clicking on a notion to get some buy-in. After all, at the end of the day, nobody wants to be left filling the plastic cup with yesterday’s news.

So you can imagine my delight in discovering what could very well become the new black in this year’s line-up of trendy business terms: polyphony.

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Is PR A Globalized Business?

Maybe it’s the fluttering Olympic flags around our East London offices, or my increasing obsession with what’s trending internationally on Twitter (right now, two different hash tags on Justin Bieber), or perhaps it’s simply the fact that I’m actually paid to do so, but I’ve been giving some thought to the globalization of the PR business.

More specifically, is it?

According to the International Communications Consultancy Organization, the umbrella group for nearly 30 national PR trade associations, more and more countries are organizing their markets for PR services by forming trade bodies, more and more PR consultancies are emerging in the developed and developing countries alike, and, with the exception of southern Europe, there’s more and more money coming in as fees or budgets for PR services. (Disclosure: I serve on the ICCO board as president-elect).

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Headed To London For the Olympics? Add These PR-Friendly Diversions To Your Itinerary

Strategically located between the City financial district and trendy Shoreditch, and barely a javelin’s throw to the Olympic Village, our London office will be at the crossroads of the world during the London 2012 Olympic and Paralympic Games.

Some of our more social colleagues share their recommendations for a nibble or a refreshing wee dram in the East End: 

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Six Thoughts on Leading Agency Teams

Agency people can be notoriously difficult to lead. We’re hired for our self-confidence, after all, we’re not lacking for a sense of purpose or the ability to influence others.  We’ll chart our own course, thanks very much, and the rest of you can either follow or get out of the way.

And while few of us doubt our right or capacity to lead, each of us will reach a moment at some point in our careers when we need a little inspiration on how to lead. I’ve reached many such moments, in fact, so I’ve begun jotting down lessons gleaned not from my own experience as a leader at the front, but as a follower in the back – real-life demonstrations of good leadership that have stuck with me over the years, setting standards I still find challenging (or downright elusive).

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