As an organizational effectiveness consultant, I often encounter people at cocktail parties who have never heard of organizational psychology and can’t imagine what it is I do all day. When I begin to explain, a frequent response is to jokingly ask me to come in and help “fix” their company – often referring to misguided strategy, poor processes or not enough focus on engaging and developing talent. These are common yet complex problems at organizations. Studying emotional intelligence (or EQ) over the last couple of years has illuminated for me that a lack of EQ plays a sizable role in each of these common organizational problems. Developing better EQ can allow leaders and organizations to take their business to new heights.
Here are three ways heightened emotional intelligence can elevate your brand: