About Robert Burnside

Partner and Chief Learning Officer at Ketchum. Complexity, uncertainty, ambiguity and velocity are mushrooming in the world. The ability to know oneself and to rapidly make sense of the fire hose of information helps. This equals Learning = World Problem Solution. :)

Author Archive | Robert Burnside

The 9 to 5 Job is Dead – 24/7 is Here to Stay

To be honest, I never thought I’d write a post like this. I’ve been a strong advocate of work life balance, measuring the minutes spent on each and loudly proclaiming the sacredness of personal time away from work… BUT… reality, as it often does, has intruded on my wishful thinking. Your and my reality, thanks to the world wide web, is now a 24/7 world.

While I’m sleeping, my Chinese colleagues are busily writing me emails and while they are sleeping, I am returning them. My friend in Africa is telling me about local conditions there and I want to share with him the latest gossip here. Real time connections with your colleague or friend means someone is staying up late or getting up early and the world’s expectations for instantaneous response is increasing the time pressure on us all. No longer can we wait until back at work to check emails… need to check them before going to bed… YIKES!

Continue Reading

17 Tips to Help Overcome Collaboration Overload

If you feel overwhelmed with the number of requests for collaboration, you’re not alone. It’s a current phenomenon caused by a number of factors: the economic downturn in which fewer people are doing more, the rise of social media with everyone in touch with everyone all the time, the mobile devices that keep us in contact with work 24/7 plus the assumption we should respond immediately.

I think it’s especially a problem in public relations – we are attracted to the profession because we like being in touch with others – yikes! No wonder we’re all stressed by the constant demand for more connection when we can’t even keep up with what we already have.

Continue Reading

Moving from Message Carriers to Identity Formulators

branding

PR and the communications function: moving from message carriers to identity formulators

For sure the social web has flattened us all – seems that everyone now has an almost equal voice in making meaning in the world.  As a result, lots of conversations are happening about how the public relations function is changing as a result.

For some, PR’s moment in the sun has arrived, given its expertise in two-way communication.  There is a lot of speculation that PR can increase its share of the spend in the marketing mix. Time to call on the CMO as well as the CCO!

Continue Reading

Like It or Not, We Are Closely Connected to Everyone on Earth – Including Those We Disagree with – What to Do?

You are closer than you think to that distant person on the other side of the world who holds ideas contrary to yours. As you may know, the original “six degrees” finding, published in 1967 by the psychologist Stanley Milgram, was drawn from 296 volunteers who were asked to send a message by postcard, through friends and then friends of friends, to a specific person in a Boston suburb.

Now, new research using a slightly bigger cohort — 721 million Facebook users, more than one-tenth of the world’s population — has found people are separated on average only by 4.74 degrees. Developed by Facebook’s data team in collaboration with researchers at the Università degli Studi di Milano, the findings were posted on Facebook’s site on Nov. 21.

Continue Reading

Camp Ketchum: In Over Our Heads

Take 77 campers plus 22 counselors and put them up in the Canadian mountains for five days. First, have the counselors teach the campers the latest strategy and best practices for delivering best-in-class public relations expertise. Everyone stays up late and drinks a lot. Next, bring in one of your agency’s largest clients to challenge the campers with a complex high-profile global challenge with an awesome budget. Put them into seven highly diverse multicultural teams of 11 people each from mixed expertise who don’t previously know each other, and make it clear the teams are competing with each other to win the assignment. Give them only 24 hours to present to the client, Ketchum’s CEO and 20 other Ketchum senior executives.
 
Yes, it’s a crucible, and, yes, the whole group is in over their heads! The assignment is basically impossible to do. The senior executives feel a bit stressed about taking the risk of doing this in front of a major client, and the client is likely wondering what she got herself into. . . . Welcome to Camp Ketchum!

Continue Reading

China Speed

China Speed

Earlier this year, Ketchum made a major move in its global expansion by increasing its investment in our Greater China operations to a majority position. And as one of the first of many steps to fully bring our China colleagues into the Ketchum family, we are now working to bring Ketchum University to China. To this end, I recently had the privilege of visiting our Beijing, Shanghai and Hong Kong offices to introduce our learning program, gather information from them on what they most need, and deliver Ketchum’s leadership development program to their senior staff.Three things stood out for me on this trip: the tremendous energy being generated by China’s rapid economic growth, the sense of the dizzying speed of change that its people have, and the strong desire to connect and integrate with the global community.

Continue Reading

Positive Deviance: Making the World a Better Place Through Deviance

The concept of positive deviance sounds slightly shady, but it’s actually a morally upright idea for how to make the world a better place! The basic idea is that when you want to change the world, don’t look at the great mass of people who need to change and start there; instead look at those most deviant from the existing norm who are already doing the new behaviors the rest of the group should adopt.While this can seem a “no-brainer,” the most common approach to changing behaviors starts with the masses. For example, in marketing, where a brand manager wants consumers to adopt a new way of interacting with a product, the approach is often to target the broad mass of consumers the manager hopes to change and figure out ways to entice them to change.Positive deviance starts with the idea of segmenting the masses into a standard distribution along a behavioral grid that identifies who is already doing the new behaviors, often just a small percentage of the population. You then work with this small group to understand why they have adopted the behaviors, bringing this understanding to the rest of the population to help them change.There is a lot of evidence for the success of this approach — for example, in reducing starvation in the population in Vietnam. This stream of research was brought to my attention by Mark A. Krumm, Director of Communications at Tufts University Friedman School of Nutrition Science and Policy, with whom Ketchum collaborated to build our internal nutrition science certification program.This stream of research is becoming well-established. You can read about it in a Harvard Business Press book published in 2010: The Power of Positive Deviance by Richard Pasquale, Jerry Sternin and Monique Sternin. You can also earn a Certificate in Applied Positive Deviance from Tufts University, offered as part of the Positive Deviance Initiative. Check out this new way of helping the world to change!By the way, don’t forget: If you want to change the world, change yourself. And remember: Changing yourself is the hardest thing you’ll ever do in the world, but lasts the longest and, over time, accomplishes the most. So why not begin now?

Continue Reading

Group Intelligence Does Exist – and It's Not Correlated With the Average IQ of the Individuals in the Group

Most of us can agree from experience that groups good at one task also tend to be good at other tasks, raising the question of whether there is group intelligence at work. Carnegie Mellon has been researching this question and finding that, in fact, some groups are smarter than others, along with interesting data that group intelligence is not correlated with the average IQ of the individuals in the group.  While at first glance this seems contradictory, if you think of your own experience in groups, you can no doubt recall times when you were in a group of extremely smart people who couldn’t accomplish a simple task (usually because they were all tripping over their own brilliance). Perhaps you can as well recall other groups of people, not so individually brilliant, but who working together accomplished great things.

Continue Reading

Big Personality Newscasters and Partisan News Sites Are Fragmenting Our World

Big Personality Newscasters and Partisan News Sites Are Fragmenting Our World

Welcome to our brave new future: the only broadcast news we’ll get is from people with big egos, who are their own semi-celebrity brand and who tell us news with their personal slant, and the only journalist news we’ll get is from partisan news sites that are promoting their views of the world.This view of the future emerged from a panel discussion recently at a Ketchum Global Media Network conference. Well-known journalists were interacting with Ketchum’s media experts about the future of media. It’s pretty clear this is how things are headed generally, although the trend varies in different countries around the world. For sure, it is the current trend at present in North America.

Continue Reading

Stop Trying to Learn from the Experts in Social Media – to Learn You Have to Plunge In

Stop Trying to Learn from the Experts in Social Media – to Learn You Have to Plunge In

Ross Dawson, an expert in global social media, presenting at Ketchum’s Global Media Network conference in New York recently, started his presentation with the statement “There is no worked-out wisdom about social media that I have and can give you as the final answer. This is all so new, it is still being worked out – no one knows exactly where it is going and how it will all turn out.” With this statement, he had immediate credibility! He made a clear point – that the only way to learn about social media is to participate in it and learn iteratively through your own experience. Just plunge in.

Continue Reading