Tag Archives | crisis counseling

8 Steps to Increase Your Organization’s Crisis Resiliency

Crisis preparedness is important. But is it essential?

Your organization may not think so and it’s easy to understand why. Preparing for an event that may occur is easy to put aside when teams are busy with what’s relevant now. Unfortunately, the experience of managing an actual crisis prompts organizations to finally begin preparing for the next one.

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The Role of Social Media in Crisis Situations

Social media has changed absolutely everything and absolutely nothing in crisis communications.

I’m on my way to the International Air Transport Association’s Crisis Communications Conference in Hong Kong today and much of the discussion leading up to the event has focused on the impact of social media in crisis situations, and for good reason. Social media has been a transformative catalyst in both responding to and managing crises, creating both considerable challenges and very real opportunities for communicators across all industry sectors.

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Tips to Mitigate and Respond to Workplace Violence

Tips to Mitigate and Respond to Workplace Violence

When workplace violence hits your company or community, statistics do not matter. The community of Manchester, Connecticut, and employees of Hartford Distributors probably know that all too well after yesterday’s tragedy.  For the rest of us who follow these situations and wonder if lessons are evident, the statistics provide some context. According to the U.S. Department of Labor, workplace homicides have fallen 52% between 1994 to 2008. Yet, nearly 2 million U.S. workers still fall victim to workplace assaults. And 70% of U.S. workplaces do not have a formal program or policy in place to address the problem. (See page 14: http://www.bls.gov/iif/oshwc/osch0033.pdf). Thus, while most experts concede that workplace violence cannot always be prevented, there is clear room for improvement from the private sector. 

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