Whether you like it or not, people are talking about you around. the. clock…
They’re talking about your company, they’re talking about the amazing services you provide, and about the defective products you’ve manufactured.
They’re complaining about your exorbitant fees and praising your incredible discounts.
They’re talking about your down-to-earth CEO, your hilarious flight attendants, your thoughtful cashiers, your rude customer service reps… and they’re also talking about your competitors who, by the way, are also having their say about you.