The moral of this story: sometimes wisdom hits you at the most unexpected times.
A few weeks ago, at the ripe old age of not-a-teenager-anymore, I had all four wisdom teeth removed. True story: I was scheduled to have the procedure done on September 12, 2001. For obvious reasons, that didn’t happen, and I waited 11 years to make another appointment. This experience was grueling, but surprisingly reinforced for me a few lessons about client service. Because in this case, I was the “client” and had the pleasure of receiving some top-notch service. I walked away with swollen cheeks, and the following reminders: